FAQ

Rates, service information, availability, and commercial offers are provided directly by independent logistics service providers.

Transa does not set or guarantee provider rates.

Yes. Direct communication is one of the core features of Transa.

You can communicate with relevant providers to discuss your requirements, clarify service details, and negotiate commercial terms.

You do.

Transa helps you discover and compare available options, but the final decision remains entirely with your business.

No. Service providers operate independently from Transa.

Businesses should evaluate the provider, service details, commercial terms, documentation, and any other relevant information before entering into an agreement.

Businesses providing eligible logistics and supply-chain services may apply to join Transa.

Registration may be subject to business verification and the submission of relevant company information or documentation.

Transa can help increase your visibility to businesses searching for logistics services and provide opportunities to respond to relevant customer requirements.

You can showcase your services, submit offers where applicable, and communicate directly with potential customers.

No.

Transa provides access to a professional B2B platform and potential business opportunities, but does not guarantee inquiries, customers, bookings, revenue, or contracts.

Where this functionality is available, service providers can publish their own service information, rates, capacity, routes, or commercial offers.

Providers are responsible for keeping this information accurate and up to date.

Transa does not guarantee the performance of independent service providers listed on the platform. Customers should review the provider’s offer, service scope, commercial terms, documentation, and other relevant information before confirming a service.

However, *Preferred Members* undergo an enhanced verification process by Transa, which may include a review of company documents, business history, operational capabilities, facilities, insurance coverage, and other qualification criteria.

Preferred Member status helps customers identify providers that have undergone additional verification and assessment by Transa. However, it does not constitute a guarantee of future performance, service quality, or contractual obligations.

A Preferred Member has undergone Transa’s enhanced verification and assessment process. Depending on the type of service pr

Verification means that Transa has completed certain checks based on the information or documentation provided by the business.

Verification does not constitute a guarantee, certification, endorsement, or warranty of a company’s financial standing, service quality, legal compliance, or future performance.

Users should conduct their own due diligence before entering into a business relationship.

Users can report suspected fraud, misleading information, inappropriate conduct, or other concerns through Transa’s official support or reporting channels.

Transa may review reported activity and take appropriate action in accordance with its policies.

Contact support@transa.ae for assistance or to report concerns.

Unless a specific payment service is expressly introduced by Transa, payments for logistics services are arranged directly between the customer and the selected service provider.

The customer and service provider are responsible for agreeing directly on rates, payment terms, service conditions, documentation, and other commercial terms.

Transa is not a party to that agreement unless expressly stated otherwise in writing.

The customer and service provider should first attempt to resolve the matter directly.

Transa is not an arbitrator, claims handler, debt collector, or party to transactions between independent users.

Where appropriate and legally permitted, Transa may provide available Platform records or cooperate with competent authorities.

Transa takes reasonable technical and organizational measures designed to protect user and business information.

For further details about how information is collected, processed, and protected, please review the Privacy Policy.

Yes. Accounts may be restricted, suspended, or terminated for reasons including fraudulent activity, false information, misuse of the Platform, security concerns, non-payment of applicable Platform fees, or violations of Transa’s policies.

Please review:

• Terms & Conditions
• Privacy Policy
• Acceptable Use Policy

These documents contain the detailed rules governing access to and use of the Transa Platform.