Privacy Policy

1. Introduction

Transa respects the privacy of its users and is committed to handling personal information responsibly.

This Privacy Policy explains how Transa may collect, use, process, store, and share information when users access or use the Platform.

2. Information We May Collect

Depending on how you use Transa, we may collect:

Account & Business Information

• Name
• Company name
• Job title
• Business email
• Telephone number
• Business address
• Company registration information
• Business licence information
• Company website
• Service categories
• Other information submitted during registration or verification

Platform Activity

This may include:

• Searches
• Service requests
• Provider offers
• Messages
• Account activity
• Ratings and reviews
• Platform preferences
• Interaction with Platform features

Logistics Requirement Information

Users may submit information concerning:

• Cargo
• Origin and destination
• Routes
• Required services
• Shipment specifications
• Storage requirements
• Operational requirements

Users should avoid providing personal or confidential information that is unnecessary for the relevant business purpose.

Technical Information

We may collect technical information such as:

• IP address
• Browser information
• Device type
• Operating system
• Log information
• Cookies and similar technologies
• Security and diagnostic information

3. How We May Use Information

Transa may process information to:

• Create and manage accounts
• Verify businesses
• Operate the Platform
• Connect businesses with relevant providers
• Facilitate service requests and offers
• Enable direct communication
• Provide customer support
• Process Platform-related fees
• Maintain Platform security
• Detect fraud and abuse
• Improve Platform functionality
• Analyze Platform performance
• Develop services and features
• Send operational communications
• Meet legal and regulatory requirements

4. Business Matching

A core purpose of Transa is to connect businesses with logistics service providers.

Relevant business information, service requirements, provider information, or other appropriate details may therefore be made available to registered users where necessary to facilitate legitimate business connections.

5. How Information May Be Shared

Information may be shared with:

• Other Platform users where required for legitimate business interaction
• Hosting and technology providers
• Security providers
• Payment providers for Platform-related charges, where applicable
• Professional advisers
• Authorities where disclosure is legally required
• Relevant parties in connection with a legitimate merger, restructuring, acquisition, investment, or transfer of business

Transa does not sell personal information to third parties for unrelated advertising purposes.

6. Aggregated and De-Identified Information

Transa may create aggregated or appropriately de-identified information relating to Platform activity.

Such information may be used, subject to applicable law, for purposes including:

• Platform analytics
• Service improvement
• Business planning
• Market analysis
• Demand analysis
• Logistics trends
• Product development

Where information has been appropriately de-identified, it is not intended to identify individual users.

7. Legal Basis for Processing

Where applicable law requires a legal basis for processing personal information, Transa may rely on grounds including:

• Performance of a contract
• Consent
• Compliance with legal obligations
• Legitimate business interests
• Protection of Transa, its users, and the Platform

8. Data Security

Transa uses reasonable technical and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

No online system can guarantee absolute security.

Users are responsible for protecting their account credentials and promptly reporting suspected unauthorized access.

9. Data Retention

Information may be retained for as long as reasonably necessary to:

• Provide Platform services
• Maintain user accounts
• Maintain business records
• Resolve disputes
• Prevent fraud
• Meet accounting, tax, legal, or regulatory requirements

Information may subsequently be deleted, anonymized, or securely archived where appropriate.

10. International Data Transfers

Transa may use technology or service providers located in different countries.

Where personal information is transferred internationally, Transa will take measures required by applicable data protection law.

11. Cookies and Similar Technologies

Transa may use cookies and similar technologies to:

• Maintain user sessions
• Remember preferences
• Improve functionality
• Understand Platform usage
• Maintain security
• Diagnose technical issues

Where required, users will be provided with appropriate choices regarding non-essential cookies.

12. Your Privacy Rights

Depending on applicable law, users may have rights including the ability to:

• Request access to personal information
• Correct inaccurate information
• Request deletion in certain circumstances
• Restrict or object to certain processing
• Withdraw consent where processing relies on consent
• Request transfer of eligible information

Transa may verify a requester’s identity before processing a privacy request.

13. Marketing Communications

Transa may send users information concerning Platform services, features, or relevant business opportunities where legally permitted.

Users may opt out of non-essential marketing communications through the available unsubscribe mechanism.

Operational, security, account, and legal communications may still be sent where necessary.

14. Third-Party Services

Transa may contain links to independent third-party websites or services.

Transa is not responsible for the privacy practices or content of independent third parties.

Users should review applicable third-party privacy policies separately.

15. Children’s Privacy

Transa is intended for professional and business use and is not designed as a service for children.

16. Changes to This Privacy Policy

This Privacy Policy may be updated to reflect legal, operational, technological, or business developments.

Material changes will be communicated where required.

17. Contact & Privacy Requests

Privacy questions or requests may be submitted through the official Transa Contact Us page or other privacy contact information published by Transa.